Terms of Service

1What Jeeku is

Jeeku is an AI-assisted ticket agent, not an airline. Jeeku's chat uses an AI model to understand your requests and write replies. Separate systems search fares, monitor watches, calculate prices and fees, process charges, and make bookings according to the order you approve. The airline provides the flight. Your ticket is also subject to the airline's contract of carriage and fare rules.

Jeeku is registered as a California Seller of Travel, CST 2174502-50. Registration as a seller of travel does not constitute approval by the State of California.

California Travel Consumer Restitution Fund disclosures that apply to your transaction, including whether the transaction is covered by the Fund, are provided when you set up an order and in the record Jeeku provides before payment.

2Who can use Jeeku

• You must be 18 or older.
• A price quote is open to anyone.
• For now, Jeeku books and watches fares only for people who live in a U.S. state or the District of Columbia that Jeeku serves. Before Jeeku asks for traveler or payment details or lets you start a booking or watch, Jeeku asks what state or the District of Columbia you live in and relies on your answer. Jeeku does not currently book for residents of Florida, Hawaii, Illinois, Washington, or U.S. territories.
• You are responsible for giving accurate information, including each traveler's name and date of birth exactly as they appear on the traveler's ID.

3Two ways to book

Book now. Jeeku shows you a fare. If you choose to book it, Jeeku buys it at the total shown. There is no Jeeku fee.

Watch. You give Jeeku the most you want to pay, in total, for your trip. Jeeku watches for a fare that meets your trip, your rules, and your number. You choose what happens when one is found:

• Automatic booking. You authorize Jeeku to buy one qualifying itinerary without asking you again, at a total no greater than your maximum, subject to the limited circumstances described in Section 10 when Jeeku may pause and contact you first.
• Text me first. Jeeku texts you the flights. Nothing is bought until you confirm. Fares can change while you decide, and Jeeku shows you the current price before you confirm. This choice requires that you agree to receive texts (Section 13).

Jeeku watches for your price. It does not promise to find it.

A trip that is happening either way. If you tell Jeeku the trip is happening no matter what, you can set a cap and a decision day. Jeeku watches for your lower number first. If nothing qualifies by the decision day, Jeeku books the lowest qualifying fare Jeeku can book that it finds under your cap that day, or texts it to you if you chose to be texted first. The plan, its dates, and its amounts are on your order card before you start it.

4Your order card is the order

Jeeku talks with you in plain language, and an AI can misread a message. What Jeeku is authorized to do is what is written on the order card you approve: the trip, the travelers, the rules, your maximum, and how to book. Nothing is watched or bought on a chat message alone.

5Your maximum

Your maximum is all-in. It includes the airfare, all required taxes and fees, and Jeeku's fee when it applies. Jeeku never charges more than your maximum for the order.

6Jeeku's fee

• Jeeku's fee is $15 for each traveler with a seat. A lap infant carries no fee. The fee is charged once per traveler for the trip, not once per flight segment.
• The fee applies only if the total Jeeku ultimately books for you, including Jeeku's fee, is below today's fare.
• "Today's fare" means the lowest current all-in price shown to you when you start your watch for a materially comparable itinerary matching your trip, traveler and fare-selection rules. It may be either a fare Jeeku can book or an airline-direct fare Jeeku identifies but cannot currently book. Today's fare is shown on your order card and stored with your watch.
• There is no fee when you book now, and no fee when a watch books at or above today's fare.
• The fee, when it applies, is inside the total you are charged, never added on top of your maximum.
• The fee pays for Jeeku's monitoring and booking service. Jeeku does not charge a card surcharge or a processing fee.
• Once Jeeku issues the ticket, the Jeeku service fee is nonrefundable, including if the airline later cancels or significantly changes the flight, because the fee pays for monitoring and issuing the original ticket, services Jeeku has already performed. This does not reduce any refund of airfare or other amounts that Jeeku or the airline is required by law to refund.

7Payment

• Jeeku is the merchant on your card statement. Your card is entered on a secure form run by Jeeku's payment processor.
• When you start a watch, you authorize Jeeku to charge your card up to your maximum if a qualifying fare is found. Jeeku places an authorization on your card before it orders the ticket, and completes the charge only when the airline has issued the ticket. If the ticket is not issued, the authorization is released.
• The fare can change between the time you start a watch and the time Jeeku books. You agree that Jeeku may buy at any total up to your maximum.
• Saving a card for future bookings is a separate, optional choice.

8Changing or stopping a watch

You can change or cancel a watch at any time before Jeeku begins booking a qualifying fare. Once Jeeku has begun the booking, the purchase is governed by Section 9.

9After booking: changes, cancellations, and refunds

• Before any payment, Jeeku gives you a booking record with the airline, the itinerary, the exact total, Jeeku's fee if one applies, the fare's change, cancellation, and refund conditions, and the required disclosures.
• After booking, voluntary changes and cancellations are subject to the ticket's fare rules. Any refund rights provided by applicable law still apply.
• Unless you tell Jeeku to watch for refundable fares only, a qualifying ticket may be nonrefundable, or may carry change or cancellation fees.
• If the airline has not provided change or refund terms for a fare: unless the carrier provides more favorable terms, voluntary changes or cancellations will result in loss of the ticket value. Any more favorable carrier terms and any rights required by law still apply.
• The federal 24-hour cancellation rule applies to tickets bought directly from an airline. It does not automatically apply to a ticket bought through Jeeku.
• If the airline cancels your flight or changes it significantly and you choose not to travel, you are entitled to a refund of the ticket as the law provides, and Jeeku processes it.
• For any change, cancellation, or refund, contact Jeeku. Jeeku is your point of contact for a ticket it booked.

10Automatic booking and the airline's terms

When you turn on automatic booking, you appoint Jeeku as your agent to buy one itinerary that meets your order, and to accept on your behalf the airline's fare and supplier terms for that itinerary, including its change, cancellation, and refund conditions. Jeeku may instead pause and contact you before booking if it identifies information that could materially benefit you.

11Fare guidance and other airlines' fares

Fare guidance. Jeeku may use third-party and historical pricing information to provide fare guidance. Fare guidance is based on available historical data and is informational only; it is not a prediction or guarantee of future prices, availability, or that Jeeku will catch a particular fare.

Fares Jeeku cannot book. Jeeku may tell you about a lower fare on an airline it cannot book, with the time it was seen. That fare is not sold by Jeeku, its price can change, and Jeeku receives nothing if you buy it from the airline. Jeeku watches only fares it can book.

12Electronic records

Jeeku provides travel disclosures, booking records, confirmations, these Terms, and related notices electronically through jeeku.ai and email.

You may request a paper copy of an electronic record at no charge or withdraw your consent to electronic delivery by contacting help@jeeku.ai. Withdrawal applies to future records and does not affect records already provided. Because Jeeku is an online service, withdrawing electronic-record consent may prevent Jeeku from starting new bookings or watches that require electronic disclosures.

Keep your email address current. To receive and retain Jeeku's electronic records, you need Internet access, a current web browser, an email account, and a device capable of displaying and saving or printing HTML or PDF records. If those requirements materially change in a way that creates a risk that you cannot access future records, Jeeku will tell you and obtain any renewed consent the law requires.

When you affirmatively agree to electronic delivery in Jeeku, you consent to receive these categories of records electronically and confirm that you can access and retain them.

13Text messages

• Opting in. Jeeku sends recurring texts about a trip only if you agree to them when you set up the order. Consent to texts is not a condition of purchase.
• The program. If you opt in, Jeeku texts you from 888-533-5868 about that trip: when a watch catches your price, booking confirmations, updates on a watch with a decision day, a notice when a watch ends, and anything you asked Jeeku to text you. Jeeku does not send marketing texts.
• If you text Jeeku. Jeeku replies once with a link that opens your chat on jeeku.ai. The conversation happens there.
• Frequency. Message frequency varies with your trips.
• Cost. Message and data rates may apply.
• Stop. Reply STOP at any time to stop text messages. Stopping texts does not cancel an automatic-booking authorization. If a watch requires you to confirm by text, Jeeku may pause that watch until you resume texts or choose another available way to confirm. Reply START to resume.
• Help. Reply HELP, or email help@jeeku.ai.
• Carriers are not liable for delayed or undelivered messages.
• Jeeku's Privacy Policy explains how your number is used.

14Fair use

Use Jeeku to plan and book real travel for yourself and the people you travel with. Do not use it to resell tickets, to scrape or collect fare data, to interfere with the service, or to break the law.

15Responsibility and limits

The airline, not Jeeku, operates the flight. Delays, cancellations, schedule changes, baggage handling, seating, and operation of the flight are the airline's responsibility under its contract of carriage. Jeeku remains responsible for the obligations that applicable law places on Jeeku as a ticket agent and merchant of record. Optional airline services such as baggage or seat selection are not included unless Jeeku expressly includes them in the total shown to you. Entry, visa, passport, health, and other travel-document requirements are the traveler's responsibility.

To the fullest extent permitted by law, Jeeku is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including losses from missed events, lodging, ground transportation, business opportunities, or other arrangements affected by a flight disruption. Jeeku's total liability for direct damages arising from a watch or booking will not exceed the greater of $500 or the amount you paid Jeeku for the affected booking.

These limitations do not limit any refund Jeeku is required by law to provide, liability for an unauthorized charge caused by Jeeku, Jeeku's fraud, gross negligence or willful misconduct, or any liability that applicable law does not allow Jeeku to limit.

16Disputes and governing law

California law governs these Terms, except to the extent mandatory consumer-protection law in your state of residence applies and cannot lawfully be waived.

Before filing a lawsuit, you and Jeeku agree to give the other written notice of the dispute and 30 days to try in good faith to resolve it. This does not prevent either side from bringing an eligible small-claims action, seeking urgent injunctive relief, preserving a filing deadline, or contacting a government agency or regulator.

To the extent permitted by applicable law, any other court proceeding must be brought in the state or federal courts located in Alameda County, California. An eligible small-claims action may be brought in any court that has jurisdiction over it.

17Changes to these terms

If these terms change, Jeeku posts the new version with a new effective date. An order you already started stays under the terms and authorization you agreed to when you started it.

18Contact

Jeeku LLC · 590 Westfield Way, Oakland, CA 94619 · help@jeeku.ai · 888-533-5868