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Book your price. Catch your flight.
Privacy Policy
Jeeku isn't open to the public yet. This page describes how Jeeku will work when it opens.
Jeeku LLC ("Jeeku," "we") is a ticket agent based in Oakland, California. Jeeku finds flights, watches fares, and books airline tickets through a chat on jeeku.ai. Text messages are used for alerts about your trips and, if you text Jeeku first, to send you a link into the web chat. This policy says what personal information Jeeku collects, what it does with it, who receives it, how long it is kept, and what choices you have.
1The short version
- Jeeku uses your information to quote, watch, and book the flights you ask for, and to keep the records the law requires of a seller of travel.
- The airline, the booking platform, and the payment processor receive what they need to ticket your trip and charge your card.
- Jeeku does not sell personal information, and does not share it for cross-context behavioral advertising.
- You can ask Jeeku to delete your saved details, and to close your account.
2What Jeeku collects
What you give Jeeku
- Contact details: your mobile number and email address.
- Your state of residence, as you typed it and as Jeeku recorded it, with the date and time.
- Trip details: where and when you want to fly, who is flying, your price, and your rules for the trip.
- Traveler details the airline requires: each traveler's legal name, date of birth, and the sex marker on their ID. Optional: a Known Traveler or redress number and a frequent flyer number. For a trip outside the United States, the airline may require passport details, and Jeeku asks for them then.
- Payment details: your card is entered on a secure payment form run by Jeeku's payment processor. Jeeku does not receive or store the full card number. Jeeku keeps the card's brand, last four digits, and expiration date, and a token that lets the processor charge that card as you authorized.
- Your messages to Jeeku in the chat, and any text you send to Jeeku's number.
- Your choices and authorizations: what you agreed to, the exact words you agreed to, and when.
What Jeeku collects automatically
- Your IP address. Jeeku uses it to limit how many fare searches one connection can run, stored as a one-way hash. When a California customer sets up an order, Jeeku records the IP address with the customer's statement of where they are.
- A session identifier, so your chat holds together while you use it.
- Basic technical logs of how the service ran. These logs do not hold the text of your messages.
What Jeeku stores in your browser
- Your chat thread and its state are kept in your browser's session storage so the conversation survives a refresh. It is cleared when the tab's session ends, and Jeeku starts a fresh chat after 30 hours without activity.
- Jeeku does not use advertising cookies or third-party advertising trackers.
What Jeeku does not collect
- Jeeku does not read your device's location. Where you live is what you tell Jeeku.
3How Jeeku uses it
- To search fares, answer you, and run the watch you set up.
- To book tickets, charge the amount you authorized, and send your booking record and confirmations.
- To email you about your trips, and to text you about them if you opted in to texts: when a watch catches your price, when a booking is made, when a watch ends, and what you asked Jeeku to send you.
- To decide whether Jeeku can book for you. Jeeku books only for people who live in the states it serves.
- To keep the transaction and compliance records required by law.
- To prevent fraud and abuse, and to fix and improve the service.
Jeeku's chat uses an AI model, supplied by a service provider, to understand your requests and write replies. The model does not make purchases. Separate systems search fares, calculate prices and fees, process charges, and make bookings according to the order you approve.
4Who receives your information
Jeeku discloses personal information only as needed to provide the service, to these categories of recipients:
- Airlines and the booking platform. The airline that operates or sells your flight, and the platform Jeeku books through (Duffel), receive the traveler and contact details needed to issue and service your ticket.
- The payment processor. Stripe receives your card details and the charge details.
- Messaging and email providers. They carry Jeeku's texts and emails to you.
- The AI model provider. It processes chat messages to generate Jeeku's replies.
- Hosting, database, and operations providers. They store and run the service on Jeeku's behalf.
- Government and legal recipients. When the law requires it, including a regulator's inspection of a seller of travel's records, or to protect someone's rights or safety.
- A successor. If Jeeku's business is sold or merged, personal information may transfer to the successor subject to this policy. Text messaging originator opt-in data and consent do not transfer.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Jeeku requires its service providers to process personal information only for the services Jeeku has engaged them to provide and as otherwise permitted by applicable law.
Jeeku does not sell personal information. Jeeku does not share personal information for cross-context behavioral advertising.
When Jeeku checks outside price information for a trip, the request carries only the route, dates, cabin, number of travelers, and search filters. It carries nothing that identifies you.
5Choices you make about saving details
Saving is optional, and each choice is separate. Declining either one does not affect your booking.
- Saved traveler details. If you choose it, Jeeku keeps your travelers' details for future bookings, until you ask Jeeku to delete them.
- Saved payment method. If you choose it, Jeeku keeps the card token for future bookings you authorize, until you remove the card or it expires.
Authorizing a charge for one order is not permission to save your card for later.
6How long Jeeku keeps information
| Information | Kept for |
|---|---|
| Account details (phone, email, state of residence, preferences) | While your account is open. After you close it, Jeeku deletes the account profile from its active systems within 30 days, except information retained as part of a transaction, an opt-out record, a security record, or another record Jeeku is legally required or reasonably needs to keep |
| Order, booking, payment, refund, and compliance records, including the authorizations and disclosures tied to them, the messages that are part of the transaction, and any IP address recorded with an order | At least three years after the last activity on the transaction, as California's Seller of Travel Law requires. After that, deleted or de-identified unless a legal, tax, fraud, refund, or dispute reason remains |
| Other chat and text messages | Up to 13 months after the last activity in the conversation, unless the message becomes part of a transaction, security investigation, legal hold, or other record Jeeku needs to retain longer |
| Technical and security records, including hashed IP information | As long as reasonably necessary for rate limiting, fraud and abuse prevention, security, and troubleshooting, ordinarily no longer than 13 months |
| Text-message consent and opt-out records | Four years after the last message sent under that consent or the opt-out, whichever is later |
| Saved traveler details | Until you ask Jeeku to delete them or close your account |
| Saved payment method | Until you remove it, it expires, or you close your account. The record of your consent is kept as long as the card rules and the law require |
| Fare searches that are not tied to you (route, dates, prices found) | Kept as pricing records while they are useful. They do not hold your name or contact details |
7Your choices and rights
- See or correct your information. Ask Jeeku what it holds about you, or ask it to correct something.
- Delete saved details. Ask Jeeku to delete your saved travelers, saved card, and preferences.
- Close your account. Jeeku deletes your account profile, keeping only the records described in the table above.
- Stop texts. Reply STOP to any Jeeku text. Stopping texts does not cancel an automatic-booking authorization.
To make a privacy request, email help@jeeku.ai from the address on your account. Jeeku verifies the request against information it already holds. Jeeku responds within 45 calendar days. If reasonably necessary, Jeeku may take one additional 45-day period and will tell you why. Jeeku does not treat you differently for exercising a privacy right.
California residents: Jeeku is built to the standard of the California Consumer Privacy Act. The categories of information collected, the purposes, and the recipients are listed above. Jeeku does not sell or share personal information as those terms are defined in that law, and does not use sensitive personal information for anything other than providing the service you asked for. If the law where you live gives you additional privacy rights that apply to Jeeku, Jeeku will honor those rights.
8Children
Jeeku is for adults. You must be 18 or older to use it. An adult may book travel for a child and gives Jeeku the child's details for the airline. Jeeku does not knowingly collect information directly from children.
9Do Not Track
Jeeku does not track you across other websites, so it does not respond to browser Do Not Track signals.
10Security
Card details are handled by the payment processor on its secure form. Jeeku limits access to personal information to what each system needs, and keeps its audit records separate from the personal details they refer to, so those details can be deleted without rewriting the record. No system is perfectly secure. If Jeeku learns of a breach affecting your information, it will tell you as the law requires.
11Changes
If this policy changes, Jeeku posts the new version here with a new effective date. If a change is material, Jeeku tells you by email before it takes effect.
12Contact
Jeeku LLC · 590 Westfield Way, Oakland, CA 94619 · help@jeeku.ai · 888-533-5868